Learn more about the services we offer and important legislation affecting landlords

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See our Tenants guide to renting and the steps we take to help you find the right property.

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9% Full Management

(Discounts for Multiple Properties)

The Full Management Service is perfect for those landlords who prefer to be less involved with the day-to-day management of their properties. It ensures that we are the first point of contact for tenants and contractors, and frees up your time to concentrate on other things. The full management package is offered from just 7% of the monthly rental value, with NO VAT. There are no fees due for finding tenants with this package.

  • No Set-up Fees

  • Market Appraisal and Rental Advice

  • Marketing Advice

  • Advertising

  • Accompanied Viewings

  • 'Right to Rent' checks

  • Preparing a tenancy Agreement

  • Preparing an Inventory

  • Arranging Gas and Electrical Inspections

  • Arranging Energy Perfomance Certificates

  • Collection of Deposit and First Month's Rent

  • Ongoing Monthly Rent Collection

  • Monthly Landlord Statements

  • Dealing with Maintenance and Repairs

  • No Commission on Maintenance Work

  • Regular Property Inspections

  • No Fee for Periodic Inspections

  • No Fee for Renewing Tenancy Agreements

  • Free Online Repair Reporting System

  • One Low Cost Monthly Commission for our all-inclusive Full Management Package

  • Health & Safety Advice

  • Advice on Current Legislation

  • No Hidden Charges... Ever!

  • Rent Guarantee Insurance


7.5% Full Management without Repairs

As detailed in our full management package, but tenants contact you for all repairs and maintenance which you arrange. This option gives you a little more input into the maintenance of your property, and allows you to interact with your tenants.

6% Finder + Rent Collection

As detailed in our tenant finder package, but this option includes monthly rent collections and income statements.

Fixed Price Tenant Finder

The tenant finder service is for those landlords who prefer to be involved with the day-to-day management of thier properties. Landlords would become solely responsible for any issues that arise following the commencement date of the tenancy.

Our Tenant Finder Only service is available for just £275 with No VAT, and Includes...

  • Providing a rental valuation of your property.

  • Local and national marketing, including a professional "To Let Board" where appropriate.

  • Carrying out an accompanied viewing with prospective tenants. (Properties more than a 20 mile radius from Truro may incur a small fee for viewings).

  • Free advice on the presentation and preparation of your property.

  • Considering applications from prospective tenants and (if required) guarantors in order to assess suitability.

  • Arranging for the preparation of an initial Energy Performance Certificate EPC (if required).

  • Preparing and signing as agent on your behalf a suitable tenancy agreement in accordance with current law.

  • Ensuring that service suppliers details are given to the tenant (i.e. Gas, Electricity, Water rates and telephone Services, where applicable).

  • We provide information on Insurance i.e. rental guarantee, fire, contents, Landlords

  • Inventories available from just £50.

Rent Guarantee Insurance

Our Rent Guarantee Insurance (RGI) will give you peace-of-mind that your rental income will be paid every month whether your tenants pay or not. It is not always bad tenants that may not pay their rent. Other factors such as illness, redundancy and accidents can affect a family income. So, by having this fantastic rent guarantee insurance, you can relax knowing that your rent will be paid. This service also includes; Repossession, property damage, eviction of squatters, rent recovery, rent arrears, legal defence, hotel expenses, and storage costs... all for just £125 per year per property.

Landlord Offers:

Super 8

Sign up 3 or more properties for full management and you will qualify for our 'Super 8' option, which also includes all of our high quality services for an amazing 8% commission with NO VAT.

Please get in touch to get started today and please like our Facebook page to keep up to date with our services.

Saver 7

If you have 5 or more properties for full management, we will offer you our incredible all-inclusive full management package for an amazing 7% with No VAT, No Set-up fees, No fees for interim inspections, no commission on maintenance work, no tenancy renewal fees and no fees for re-marketing at the end of a tenancy. 

Multi-Lets and HMO's

Managing multiple occupancies involves a great deal more work than a family home. The turnover of tenants is usually more frequent and involves new tenancy agreements, credit checks, referencing, and a greater level of inspections. Our Multi-let and HMO option is available for just 12% monthly commission. 

Rent Guarantee Insurance (includes eviction cover) 

This service includes £75,000 of Legal Expenses Cover to cover you against the costs and fees that would otherwise be incurred in the event that the tenant needs to be evicted. Includes Rent Arrears, Property Damage Cover, Eviction of Squatters, Rent Recovery, Legal Defenses, and Hotel & Storage Expenses.


We will initially view the property to assess its rental value. At this point we will answer any questions you may have and determine the most suitable service to meet your requirements. We will also be able to make recommendations where necessary that could potentially increase the rental value of your property. Our advice at this point is completely free and aimed at making sure you have a firm understanding of all your obligations before proceeding to let your property.

Marketing your property

Once you have decided to appoint us as your agent, one of our representatives shall visit the property in order to take some internal and external photographs. We shall use the photographs and the information we have collected to create an attractive advert which we shall display whilst marketing your property.

In order to maximise property exposure, our website is updated daily and our properties are listed on market leading property portals

Our highly trained and efficient staff will make sure that the best service is delivered to both the landlord and tenant.

Presenting the property

As the lettings market becomes more and more competitive, it is important that the property is presented in the best way possible. Without this, the property could remain empty for longer as well as affecting its rental value.

To help a rental property appeal to a wider market, we would suggest the following:

  • Keep the colours in the property neutral.
  • Gardens must be kept maintained (when a tenant occupies the property, the maintenance of the garden becomes their responsibility).
  • Keep the equipment provided and furnishings as contemporary as possible.
  • Check for any grouting issues in places such as the bathroom. Any mould issues here can really effect a prospective tenant's decision to rent the property.
  • If the property is a flat with a communal entrance and hallway, make sure that for the benefit of all tenants that this area is kept tidy and clear of debris at all times.
  • Double glazing and gas central heating is another popular feature amongst prospective tenants.
  • In general, try to find and rectify any damages around the property that can be easily seen or experienced.

Obtaining the tenants and referencing

Arguably the most important factor when letting the property is the prospective tenant. The whole success of letting depends on finding the right tenant. If an applicant wishes to proceed with a tenancy, we will assess their suitability.

The references aim to check that each tenant is creditworthy by for example checking for CCJ’s and arrears and obtaining employer, landlord and character references. Once references have been received, we will contact you to confirm the results of this and advise of the proposed checking in date.

All necessary legal paperwork, including an inventory will be prepared and signed and any outstanding balances settled by the tenant before the tenancy commences.


Inventories are free of charge with our full management package. However, if you are using our 'tenant finder only' service, we can arrange for an inventory to be completed prior to the tenancy start date. There will be a reasonable fee charged for this service dependent on the size of the property and whether it is offered as furnished, part furnished or unfurnished. Please note that periodic inspections on the 'tenant finder only' service are the responsibility of the landlord.

Gas Safety

The Gas Safety (Installation and Use) Regulations 1998 say landlords must ensure that gas appliances, fittings and flues are safe for tenant’s use and that installation, maintenance and annual safety checks are carried out by a technician registered with the Gas Safety Register (which superseded CORGI on 1st April 2009).

The landlord must keep a record of the safety check for two years and issue a copy to each existing tenant within 28 days of the check being completed and issue a copy to any new tenants before they move in.

Oil fired equipment Safety

There is currently no legal requirement for landlords to obtain a landlords safety certificate for oil fired equipment in a rental property. However, any fossil fuel appliance has the potential to produce carbon monoxide. Therefore, a carbon monoxide detector should be fitted to ensure the safety of your tenants. It is also recommended that an inspection of oil fired equipment is undertaken annually by an OFTEC registered engineer. For further safety information regarding oil fired systems please see the following link: 

Electrical Safety

While there isn’t a legal obligation on landlords to have professional checks carried out on the electrical appliances, there is, however, an obligation to ensure that all electrical equipment is safe, under the Electrical Equipment (Safety) Regulations 1994, the Plugs and Sockets Regulations 1994, the 2005 Building Regulation – Part P, and the British Standard BS1363 relating to plugs and sockets.

All electrical certification should be carried out by an electrician who is registered with the National Inspection Council for Electrical Installers and Contractors (NICEIC). There are two types of electrical certificate:

  • Electriacl Installation Condition Report (EICR)
  • Portable Appliance Testing (PAT)

Legionnaires Disease: Protecting your Tenants

The Health and Safety Executive has released a revised Approved Code of Practice:Legionaires’ disease: The control of legionella bacteria in water systems.

It underlines the legal requirements for landlords and managing agents to ensure that the risk from exposure to legionella from all water systems in residential rental premises is controlled.

The responsibility depends on whether or not a landlord is using an agent to manage their properties. If the agents are managing the property, it is their responsibility to risk assess for possible sources of legionnaires. However, if the landlord decides to manage their own properties, then it is their own responsibility to undertake regular risk assessments, as they would do for gas safety checks. If you are unsure of what your obligations are, please contact us on 01872 858498 for more information.

To comply with the law, landlords and letting agents need to be aware that legionella bacteria can multiply in hot or cold water systems and storage tanks, and be spread via showers and taps. Risk assessments must identify and assess potential sources of exposure, and steps take to prevent or control any risk that is identified.

Risk assessments can normally be carried out by agents or landlords, and include assessing whether conditions are right for bacteria to flourish – in water tempteratures between 20C and 45C. Areas of stagnant water, infrequently used outlets, debris in the system, and thermostatic mixing valves should all be inspected.

However, the part of the risk assessment likely to cause most problem is whether any particular tenants, such as older people or those already ill, might be vulnerable to infection.

Landlords and agents will also have to weigh up the risk to raise the temperature of warm water to control legionella, against the risk of possible burns and scalding.

Follow this link to find out more about Legionnaire's Disease: 

Fire Safety

The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended in 1989 and 1993) sets minimum fire resistance standards for domestic upholstered furniture, furnishings and other products containing upholstery that remain in a dwelling during the course of a tenancy.

These include any of the following which contain upholstery:

  • furniture intended for private use in a dwelling, including children's furniture
  • beds, head-boards of beds, mattresses (of any size)
  • sofa-beds, futons and other convertibles
  • nursery furniture, garden furniture suitable for use in a dwelling
  • scatter cushions, pillows, seat pads and loose and stretch covers for furniture

The Regulations do not apply to:

  • furniture made before 1950
  • sleeping bags
  • bed-clothes (including duvets)
  • loose covers for mattresses
  • pillowcases
  • curtains
  • carpets

For items that do apply, a suitable label must be attached to the furniture in a prominent position so that the label will be clearly visible to a potential purchaser of the furniture and the wording on both sides can be read with reasonable ease. Examples of these labels can be seen above.

Smoke Alarms & Carbon Monoxide

From October 2015 all rented properties must have smoke detectors on each floor of the property. All properties built since June 1992 must have interlinked mains-connected smoke detectors/alarms on each floor of the property. Smoke alarms must be checked regularly to ensure that they are in full working order. A carbon monoxide detector should also be supplied in any rooms with solid fuel burning appliances (i.e. Gas boiler, gas fire). These can be purchased for around £15 from most DIY shops.

Energy Performance Certificate

With effect from 1st October 2008, all new tenancies require an Energy Performance Certificate. Their purpose is to determine how energy efficient homes are on a scale of A-G. The most efficient homes - which should have the lowest fuel bills - are in band A. The certificate uses the same scale to define the impact a home has on the environment. Better-rated homes should have less impact through carbon dioxide (CO2) emissions. The average property in theUKis in bands D-E for both ratings.

The certificate includes recommendations on ways to improve the home's energy efficiency to save money and help the environment.

Houses in Multiple Occupancy 

If the landlord wishes to rent their property to multiple occupants, it may mean that a licence is required before the property can be legally rented. Houses in Multiple Occupation are also referred to as “HMOs” and the purpose of the licensing scheme is to improve management and safety standards in this area of the rental sector.

It is now a mandatory duty for:

  • All Local Authorities to have a licensing scheme
  • Owners of certain types of HMOs to have a licence

For further information on houses in multiple occupation and how this may effect you as a landlord, please speak to one of our representatives

Overseas Landlords and Income Tax

The scheme requires UK letting agents to deduct basic rate tax from any rent they collect for non resident landlords. If non resident landlords don't have UK letting agents acting for them, it is their responsibility to inform the Inland Revenue of rental income received, and to pay any tax due. Non resident landlords can apply at any time for approval to receive rent with no tax deducted.

If your intention is to reside abroad then we can offer the following services:

  • Arrange for annual rental accounts to be prepared by a local firm of chartered accountants and be submitted to the Inland Revenue at the end of each tax year. Details available on request.
  • Tax saving schemes relating to earned income abroad and the possibilities of re-investing your income to receive tax-free interest. Again we have the expert advice of a firm of financial consultants on hand, details are available.

The Tenancy Deposit Protection Scheme

Under the provisions of the Housing Act 2004 every landlord or letting agent that takes a deposit for an Assured Short-hold Tenancy in England and Wales must join a Tenancy Deposit Scheme. The new regulations came into effect from April 6, 2007. The purpose of this regulation is to ensure good practice. The secondary purpose of the new regulations is to try and keep disputes between landlords and tenants out of the courts by encouraging Alternative Dispute Resolution.

In November 2006 three companies were awarded contracts by The Government to run Tenancy Deposit Schemes:

Custodial scheme

  •  The Deposit Protection Service (The DPS)

Insurance backed schemes

  • Tenancy Deposit Solutions Ltd (TDSL) (now trading as my deposits)
  • The Tenancy Deposit Scheme (TDS)

We Need Your House!

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Do you need to sell fast?

Or, need a long term rental commitment with guaranteed rent?

Have you reduced your asking price?

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